Terms & Condition
INTRODUCTION
www.dekhok.com is an e-commerce marketplace
with the goal to provide premium & Global online shopping experiences to
customers. Dekhok.com is a new inclusion of Karnaphuli Group Limited.
These Terms of Use constitute a legally binding agreement made between you,
whether personally or on behalf of an entity (“you”) and dekhok.com, doing
business as dekhok.com (“we”, “us”, or “our”), concerning your
access to and use of the //www.dekhok.com website as well as any other media
form, media channel, mobile website or mobile application related, linked, or
otherwise connected thereto (collectively, the “Site”). You agree that by
accessing the Site, you have read, understood, and agreed to be bound by all of
these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN
YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE
IMMEDIATELY.
Supplemental terms and conditions or documents
that may be posted on the Site from time to time are hereby expressly
incorporated herein by reference. We reserve the right, in our sole discretion,
to make changes or modifications to these Terms of Use at any time and for any
reason. We will alert you about any changes by updating the “Last Updated” date
of these Terms of Use, and you waive any right to receive specific notice of
each such change. It is your responsibility to periodically review these Terms
of Use to stay informed of updates. You will be subject to, and will be deemed
to have been made aware of and to have accepted, the changes in any revised
Terms of Use by your continued use of the Site after the date such revised
Terms of Use are posted.
The information provided on the Site is not intended
for distribution to or use by any person or entity in any jurisdiction or a country where such distribution or use would be contrary to law or regulation
or which would subject us to any registration requirement within such
jurisdiction or country. Accordingly, those persons who choose to access the
Site from other locations do so on their own initiative and are solely
responsible for compliance with local laws, if and to the extent local laws are
applicable.
All users who are minors in the jurisdiction
in which they reside (generally under the age of 18) must have the permission
of, and be directly supervised by, their parent or guardian to use the Site. If
you are a minor, you must have your parent or guardian read and agree to these
Terms of Use prior to you using the Site.
INTELLECTUAL PROPERTY
RIGHTS
Unless otherwise
indicated, the Site is our proprietary property, and all source code, databases,
functionality, software, website designs, audio, video, text, photographs, and
graphics on the Site (collectively, the “Content”) and the trademarks, service
marks and logos contained therein (the “Marks”) are owned or controlled by us
or licensed to us. The Content and the Marks are provided on the Site “AS IS”
for your information and personal use only. Except as expressly provided in
these Terms of Use, no part of the Site and no Content or Marks may be copied,
reproduced, aggregated, republished, uploaded, posted, publicly displayed,
encoded, translated, transmitted, distributed, sold, licensed, or otherwise
exploited for any commercial purpose whatsoever, without our express prior
written permission.
Provided that you are
eligible to use the Site, you are granted a limited license to access and use
the Site and to download or print a copy of any portion of the Content to which
you have properly gained access solely for your personal, non-commercial use.
We reserve all rights not expressly granted to you in and to the Site, the
Content and the Marks.
USER REPRESENTATIONS
By using the Site, you
represent and warrant that:
(1) All registration
information you submit will be true, accurate, current, and complete
(2) You will maintain the accuracy of such information and promptly update such
registration information as necessary
(3) You have the legal
capacity and you agree to comply with these terms of use
(4) You are not a
minor in the jurisdiction in which you reside, or if a minor, you have received
parental permission to use the site
(5) You will not
access the site through automated or non-human means, whether through a bot,
script or otherwise
(6) You will not use
the site for any illegal or unauthorized purpose
(7) Your use of the site will not violate any applicable law or regulation.
If you provide any
information that is untrue, inaccurate, not current, or incomplete, we have the
right to suspend or terminate your account and refuse any and all current or
future use of the Site (or any portion thereof).
USER REGISTRATION
You may be required to
register with the Site. You agree to keep your password confidential and will
be responsible for all use of your account and password. We reserve the right
to remove, reclaim, or change the username you select if we determine, in our
sole discretion, that such username is inappropriate, obscene, or otherwise
objectionable.
PROHIBITED ACTIVITIES
You may not access or
use the Site for any purpose other than that for which we make the Site
available. The Site may not be used in connection with any commercial endeavor’s
except those that are specifically endorsed or approved by us.
As a user of the Site,
you agree not to:
Systematically
retrieve data or other content from the Site to create or compile, directly or
indirectly, a collection, compilation, database, or directory without written
permission from us.
GUIDELINES FOR REVIEWS
We may provide you
areas on the Site to leave reviews or ratings. When posting a review, you must
comply with the following criteria:
(1) you should have
firsthand experience with the person/entity being reviewed
(2) your reviews
should not contain offensive profanity, or abusive, racist, offensive, or hate
language
(3) your reviews
should not contain discriminatory references based on religion, race, gender,
national origin, age, marital status, sexual orientation, or disability
(4) your reviews
should not contain references to illegal activity
(5) you should not be
affiliated with competitors if posting a negative review
(6) you should not
make any conclusions as to the legality of conduct
(7) you may not post
any false or misleading statements
(8) you may not
organize a campaign encouraging others to post reviews, whether positive or
negative.
We may accept, reject,
or remove reviews at our sole discretion. We have absolutely no obligation to
screen reviews or to delete reviews, even if anyone considers reviews
objectionable or inaccurate. Reviews are not endorsed by us and do not
necessarily represent our opinions or the views of any of our affiliates or
partners. We do not assume liability for any review or for any claims,
liabilities, or losses resulting from any review. By posting a review, you
hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free,
fully-paid, assignable, and sublicensable right and license to reproduce, modify,
translate, transmit by any means, display, perform, and/or distribute all
content relating to reviews.
SUBMISSIONS
You acknowledge and
agree that any questions, comments, suggestions, ideas, feedback, or other
information regarding the Site ("Submissions") provided by you to us
are non-confidential and shall become our sole property. We shall own exclusive
rights, including all intellectual property rights, and shall be entitled to
the unrestricted use and dissemination of these Submissions for any lawful
purpose, commercial or otherwise, without acknowledgment or compensation to
you. You hereby waive all moral rights to any such Submissions and you hereby
warrant that any such Submissions are original with you or that you have the
right to submit such Submissions. You agree there shall be no recourse against
us for any alleged or actual infringement or misappropriation of any
proprietary right in your Submissions.
SITE MANAGEMENT
We reserve the right,
but not the obligation, to
(1) Monitor the Site
for violations of these Terms of Use
(2) Take appropriate
legal action against anyone who, in our sole discretion violates the law or
these Terms of Use, including without limitation, reporting such user to law
enforcement authorities
(3) In our sole
discretion and without limitation, refuse, restrict access to, limit the
availability of, or disable (to the extent technologically feasible) any of
your Contributions or any portion thereof
(4) in our sole
discretion and without limitation, notice, or liability, to remove from the
Site or otherwise disable all files and content that are excessive in size or is
in any way burdensome to our systems
(5) otherwise, manage
the Site in a manner designed to protect our rights and property and to
facilitate the proper functioning of the Site.
PRIVACY POLICY
We care about data
privacy and security. By using the Site, you agree to be bound by our
Privacy Policy posted on the Site, which is incorporated into these Terms of
Use. Please be advised the Site is hosted in Bangladesh. If you access the
Site from any other region of the world with laws or other requirements
governing personal data collection, use, or disclosure that differ from
applicable laws in Bangladesh, then through your continued use of the
Site, you are transferring your data to Bangladesh, and you agree to have
your data transferred to and processed in Bangladesh. Please review our
Privacy policy.
TERM AND TERMINATION
These Terms of Use
shall remain in full force and effect while you use the Site. WITHOUT LIMITING
ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE
DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE
(INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR
NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION,
WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW
OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR
DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT
ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
If we terminate or
suspend your account for any reason, you are prohibited from registering and
creating a new account under your name, a fake or borrowed name, or the name of
any third party, even if you may be acting on behalf of the third party. In
addition to terminating or suspending your account, we reserve the right to
take appropriate legal action, including without limitation pursuing civil,
criminal, and injunctive redress.
MODIFICATIONS AND
INTERRUPTIONS
We reserve the right
to change, modify, or remove the contents of the Site at any time or for any
reason at our sole discretion without notice. However, we have no obligation to
update any information on our Site. We also reserve the right to modify or
discontinue all or part of the Site without notice at any time. We will not be
liable to you or any third party for any modification, price change,
suspension, or discontinuance of the Site. We cannot guarantee the Site will be
available at all times. We may experience hardware, software, or other problems
or need to perform maintenance related to the Site, resulting in interruptions,
delays, or errors. We reserve the right to change, revise, update, suspend,
discontinue, or otherwise modify the Site at any time or for any reason without
notice to you. You agree that we have no liability whatsoever for any loss,
damage, or inconvenience caused by your inability to access or use the Site
during any downtime or discontinuance of the Site. Nothing in these Terms of
Use will be construed to obligate us to maintain and support the Site or to
supply any corrections, updates, or releases in connection therewith.
GOVERNING LAW
These Terms shall be
governed by and defined following the laws of Bangladesh. www.dekhok.com and
yourself irrevocably consent that the courts of Bangladesh shall have
exclusive jurisdiction to resolve any dispute which may arise in connection
with these terms.
CORRECTIONS
There may be
information on the Site that contains typographical errors, inaccuracies, or
omissions, including descriptions, pricing, availability, and various other
information. We reserve the right to correct any errors, inaccuracies, or
omissions and to change or update the information on the Site at any time,
without prior notice.
DISCLAIMER
The site is provided
on an as-is and as-available basis. You agree that your use of the site and our
services will be at your sole risk. To the fullest extent permitted by law, we
disclaim all warranties, express or implied, in connection with the site and
your use thereof, including, without limitation, the implied warranties of
merchantability, fitness for a particular purpose, and non-infringement. We
make no warranties or representations about the accuracy or completeness of the
site’s content or the content of any websites linked to the site and we will
assume no liability or responsibility for any
(1) errors, mistakes,
or inaccuracies of content and materials
(2) personal injury or
property damage, of any nature whatsoever, resulting from your access to and
use of the site
(3) any unauthorized
access to or use of our secure servers and/or any and all personal information
and/or financial information stored therein
(4) any interruption
or cessation of transmission to or from the site
(5) any bugs, viruses,
trojan horses, or the like which may be transmitted to or through the site by
any third party, and/or
(6) any errors or
omissions in any content and materials or for any loss or damage of any kind
incurred as a result of the use of any content posted, transmitted, or
otherwise made available via the site. We do not warrant, endorse, guarantee,
or assume responsibility for any product or service advertised or offered by a
third party through the site, any hyperlinked website, or any website or mobile the application featured in any banner or other advertising, and we will not be a
party to or in any way be responsible for monitoring any transaction between
you and any third-party providers of products or services. As with the purchase
of a product or service through any medium or in any environment, you should
use your best judgment and exercise caution where appropriate.
LIMITATIONS OF
LIABILITY
In no event will we or
our directors, employees, or agents be liable to you or any third party for any
direct, indirect, consequential, exemplary, incidental, special, or punitive
damages, including lost profit, lost revenue, loss of data, or other damages
arising from your use of the site, even if we have been advised of the
possibility of such damages.
INDEMNIFICATION
You agree to defend,
indemnify, and hold us harmless, including our subsidiaries, affiliates, and
all of our respective officers, agents, partners, and employees, from and
against any loss, damage, liability, claim, or demand, including reasonable
attorneys’ fees and expenses, made by any third party due to or arising out
of:
(1) use of the Site
(2) breach of these
Terms of Use
(3) any breach of your
representations and warranties set forth in these Terms of Use
(4) your violation of
the rights of a third party, including but not limited to intellectual property
rights;
(6) any overt harmful
act toward any other user of the Site with whom you connected via the Site.
Notwithstanding the foregoing, we reserve the right, at your expense, to assume
the exclusive defense and control of any matter for which you are required to
indemnify us, and you agree to cooperate, at your expense, with our defense of
such claims. We will use reasonable efforts to notify you of any such claim,
action, or proceeding which is subject to this indemnification upon becoming
aware of it.
USER DATA
We will maintain
certain data that you transmit to the Site for the purpose of managing the
performance of the Site, as well as data relating to your use of the Site.
Although we perform regular routine backups of data, you are solely responsible
for all data that you transmit or that relates to any activity you have
undertaken using the Site. You agree that we shall have no liability to you for
any loss or corruption of any such data, and you hereby waive any right of
action against us arising from any such loss or corruption of such data.
ELECTRONIC
COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
Visiting the Site,
sending us emails, and completing online forms constitute electronic
communications. You consent to receive electronic communications and you agree
that all agreements, notices, disclosures, and other communications we provide
to you electronically, via email, and on the Site, satisfy any legal requirement
that such communication is in writing. YOU HEREBY AGREE TO THE USE OF
ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC
DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR
COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements
under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which requires an original signature or delivery or retention of
non-electronic records, or to payments or the granting of credits by any means
other than electronic means.
EVENTS BEYOND OUR
CONTROL
We will not be held
responsible for any delay or failure to comply with our obligations under these
conditions if the delay or failure arises from any cause which is beyond our
reasonable control. This condition does not affect your statutory rights.
TAXES
You shall be
responsible for payment of all fees/costs/charges associated with the purchase
of products from the Site and you agree to bear any and all applicable taxes as
per prevailing law.
Ordering Process,
Pricing and product availability
Be informed that there might be cases when an order might not be processed for various reasons. Dekhok.com reserves the right to refuse or cancel any order for any reason at any given time. We may ask you to provide additional information or details for verification, including but not limited to phone number and address before we process the order.
In order to avoid any fraudulent activity with credit/debit cards or mobile
banking, we reserve the right to obtain validation of your payment details
before providing you with the product and to verify the personal information
you shared with us. This verification might be in the shape of an identity,
place of residence, or banking information check. Failing to provide an
answer to such an inquiry will automatically cause the cancellation of the
order within a given timeline. We reserve the right to proceed to the direct
cancellation of an order for which we suspect any fraudulent activity of card
or bank or other reasons without prior notice or any subsequent legal
liability.
All the prices are
listed in Bangladeshi Taka (BDT) and are inclusive of VAT and are listed on the
Site by the merchant that is selling the product or service. Items in your
Shopping Cart will always show the most recent price which is provided on the
item's detail page. Please note that the price may differ from the price shown
of the item when you first added to your cart. Keeping an item in your cart
does not reserve the price shown at that time. It is possible that an item's
price may decrease/increase between the time you add it to your cart and the
time you purchase it.
We do not offer price matching for any items sold by us on our platform.
We constantly work to provide the most accurate pricing information on our
platform to our users for the best experience; however, errors may still occur,
such as cases that the price of an item may not be displayed correctly on the
platform. In such cases, we reserve the right to refuse or cancel the order.
Furthermore, if such cases occur that is an item is wrongly priced, we may, at
our own discretion, either contact you for discussion or cancel your order and
notify you of such cancellation. We shall have the right to refuse or
cancel any such orders whether or not the order has been confirmed and your
prepayment processed. If such a cancellation case occurs on your prepaid order,
our policies for a refund will apply. Please note that dekhok.com reserves 100%
right on the refund amount. Usually, the refund amount is calculated based on
the customer's paid price after deducting any sort of discount and shipping fee.
Please visit the return and refund policy link //yet-to-be-selected.com.bd/return-and-refund-policy
to better understand our policy.
We list the stock availability of products listed on the platform, including on
each item page. Beyond what we say on the item page or otherwise on the
platform, cannot be more specific about stock availability. We don’t have any
guaranteed processing time and moreover, if there is any stock issue while
processing your order, dekhok.com reserves the right to cancel any order without
having any subsequent legal liability. In such cases we will notify you via
email/SMS or call and if prepaid order we will process the refund according to
our refund policy.
OFFERS & CAMPAIGN
Dekhok.com provides
offers and campaigns from time to time to provide customers with an exciting and better
shopping experience. Dekhok.com reserves the right to cancel or change any
offer or campaign at any given time without providing any prior reason to the
customer. . By participating in any offer or campaign, all
eligible customer agrees with these terms and Conditions', 'Privacy Policy'
and other relevant documentation that is available on dekhok.com platform
including any modifications, alterations, or updates that may be made either by dekhok.com
or the participating merchant/s. dekhok.com shall not be liable or responsible
to the customer for any indirect or consequential loss or damage.
MISCELLANEOUS
These Terms of Use and
any policies or operating rules posted by us on the Site or with respect to The site constitute the entire agreement and understanding between you and us. Our
failure to exercise or enforce any right or provision of these Terms of Use
shall not operate as a waiver of such right or provision. These Terms of Use
operate to the fullest extent permissible by law. We may assign any or all of
our rights and obligations to others at any time. We shall not be responsible
or liable for any loss, damage, delay, or failure to act caused by any cause
beyond our reasonable control. If any provision or part of a provision of these
Terms of Use is determined to be unlawful, void, or unenforceable, that
provision or part of the provision is deemed severable from these Terms of Use
and does not affect the validity and enforceability of any remaining
provisions. There is no joint venture, partnership, employment, or agency
relationship created between you and us as a result of these Terms of Use or
use of the Site. You agree that these Terms of Use will not be construed
against us by virtue of having drafted them. You hereby waive any and all
defenses you may have based on the electronic form of these Terms of Use and
the lack of signing by the parties hereto to execute these Terms of Use.
OTHERS
Stock availability: The orders are subject to availability of stock.
Delivery Timeline: The delivery might take longer than
usual timeframe/line to be followed by dekhok.com , Delivery might be delayed
due to unavoidable situations which include, but not limited to, political
unrest, political events, national/public holidays, etc.
Cancellation: dekhok.com retains the right to cancel
any order at its sole discretion prior to dispatch and for any reason which may
include, but not limited to, the product being mispriced, out of stock,
expired, defective, malfunctioned, and containing incorrect information or description
arising out of technical or typographical error or for any other reason.
Refund Timeline: If an order is canceled, the payment
against such order shall be refunded within 15 to 45 working days, but it may
take longer time in exceptional cases. Provided that received cashback amount,
if any will be adjusted with the refund amount.
Dispute: dekhok.com decision will be the final decision in any
dispute claim regarding any orders.
CONTACT US
In order to resolve a
complaint regarding the Site or to receive further information regarding the
use of the Site, please contact us. To contact us visit the following
link //www.dekhok.com/contact
শর্তাবলী
অর্ডার নীতি
গার্ভিস শুধুমাত্র সেই সকল জিনিসপত্রের (পণ্য) জন্য সহজলভ্য যা আমাদের ওয়েবসাইটে স্টক দেখানো হয়। ঢাকা শহরের বাইরে থেকে যেকোনো অর্ডারের জন্য গ্রাহকদের μেডিট কার্ড/বিকাশ/ব্যাংক ডিপোজিটের মাধ্যমে অগ্রিম বিল পরিশোধ করতে হবে।
স্টোর ভিজিটের জন্য শুধুমাত্র একটি রেজিস্ট্রেশ বুক করা যায়। যে অর্ডারগুলির জন্য অর্থ পরিশোধ করা হয়েছে তা বাতিল করা যাবে না। অর্ডার সম্পর্কিত প্রশেড়বর জন্য, অনুগ্রহ করে কাস্টমার সার্ভিসের সাথে যোগাযোগ করুন। গ্রাহক সেবা দলের যোগাযোগ নম্বর: +৮৮০১৭৩০৭৩০৭৫০ (সকাল ০৯.০০টা থেকে বিকাল ০৫: ০০টা) এবং রবিবার থেকে বৃহস্পতিবার (সরকারি ছুটির দিন ব্যতিত)
চালান নীতি:
আমরা আপনার অর্ডারটি সঠিকভাবে, ভাল অবস্থায় এবং সময়মতো পৌঁছে দিতে প্রতিশ্রæতিবদ্ধ দয়া করে আমাদের শিপিং নীতিটি নিমড়বরূপ নোট করুন: আমরা অর্ডারের ৭ কার্যদিবসের মধ্যে আপনার অর্ডারে প্রতিটি আইটেম পাঠানোর সর্বোচ্চ চেষ্টা করি। আমরা সরকারি ছুটির দিন বাদে নিয়মিত সপ্তাহের দিনগুলিতে (রবিবার থেকে বৃহস্পতিবার) জাহাজ পাঠাই। বর্তমানে, প্রতিটি অর্ডার শুধুমাত্র একটি গন্তব্য ঠিকানায় পাঠানো যেতে পারে। আপনি যদি বিভিনড়ব ঠিকানায় পণ্য পাঠাতে চান, আপনাকে একাধিক অর্ডার দিতে হবে। আপনার অর্ডার আপনার কাছে দ্রæততম সময়ে এবং ভাল অবস্থায় পৌঁছেছে তা নিশ্চিত করার জন্য, আমরা কেবল স্বনামধন্য কুরিয়ার এজেন্সির মাধ্যমে পাঠাই। যদিও আমরা আপনার অর্ডারে সমস্ত আইটেম একসাথে পাঠানোর চেষ্টা করব, তবে পণ্যের বৈশিষ্ট্য, বা প্রাপ্যতার কারণে সবসময় সম্ভব নাও হতে পারে।
বিনিময় নীতি
আপনার কাছ থেকে অর্ডার করা যেকোনো পণ্য নিয়ে আপনার সন্তুষ্টি নিশ্চিত করতে আমরা প্রতিশ্রæতিবদ্ধ যদি আপনি আপনার μয় নিয়ে সন্তুষ্ট না হন, তাহলে আপনি আমাদের ই-কমার্স সাইট থেকে কেনা যে কোন পণ্যদ্রব্য প্রকৃত চালান প্রাপ্তির মূল তারিখ থেকে ৭ দিনের মধ্যে বিনিময় করতে পারেন, যদি পণ্য বিনিময় করার জন্য ফেরত দেওয়া হয় তা অব্যবহৃত, পরিষ্কার, এবং তাদের আসল অবস্থায় এবং প্যাকেজিংয়ে থাকতে হবে। এই ক্ষেত্রে দয়া করে আমাদের গ্রাহক সেবার সাথে যোগাযোগ করুন কোন স্টোরটি আপনার জন্য সবচেয়ে সুবিধাজনক হতে পারে আপনার কাছ থেকে প্রতিস্থাপন পেতে।
গ্রাহক পরিষেবা দলের যোগাযোগ নম্বর: +৮৮০১৭৩০৭৩০৭৫০ (সকাল ০৯.০০ টা থেকে বিকাল ০৫: ০০ টা) রবিবার থেকে বৃহস্পতিবার (সরকারি ছুটির দিন ছাড়া) একটি পণ্যের সাথে বিনিময় করা যাবে না যার মূল μয়কৃত আসল মূল্যের তুলনায় মূল্য কম। অনুগ্রহ করে আপনার চালান নিরাপদ এবং অক্ষত রাখুন কারণ আপনার পণ্য বিনিময় করার সময় স্টোরে এটি দেওয়া প্রয়োজন। কোন সাহায্যের জন্য +৮৮০১৭৩০৭৩০৭৫০ নম্বরে কল করে আমাদের গ্রাহক সেবা দলের সাথে যোগাযোগ করুন।
গ্রাহকদের দাবী ওয়ারেন্টি নীতি নির্ধারণের জন্য সাধারণ নীতি
১. যদি আপনি আমাদের কাছে একটি পণ্য ফেরত দেন (ক) কারণ আপনি ১ দিনের মধ্যে আমাদের মধ্যে চুক্তি বাতিল করেছেন, আমরা আপনার কাছ থেকে পণ্য সংগ্রহের পর যত তাড়িতাড়ি সম্ভব আপনার জন্য ফেরত প্রμিয়া করব এবং , যাই হোক না কেন, যেদিন আপনি আমাদেরকে বাতিল করার নোটিশ দিবেন তা সেই একই দিনের মধ্যে হবে। যেখানে আপনি টাকা ফেরত পাওয়ার অধিকারী, আমরা পণ্যের মূল্য সম্পূর্ণভাবে ফেরত দেব (ব্যাঙ্ক চার্জ কেটে নেওয়ার পরে)। ইনস্টলেশন পাওয়া যায় এমন দৃষ্টান্ত সাপেক্ষে, আমরা বাংলদেশে আপনার ঠিকানা থেকে ফিরে আসা যেকোনো পণ্য সংগ্রহের জন্য দায়ী থাকব। (খ) অন্য কোন কারণে (উদাহরণস্বরূপ, আপনি নীচের শর্তাবলী অনুসারে আমাদের অবহিত করেছেন যে আপনি এই শর্তাবলী বা আমাদের কোন নীতিতে পরিবর্তন করতে রাজি নন। অথবা আপনি বিবেচনা করেন যে পণ্যটি ত্রুটিপূর্ণ), আমরা ফেরত আসা পণ্যটি পরীক্ষা করব এবং যুক্তিসঙ্গত সময়ের মধ্যে ই-মেইলের মাধ্যমে এবং সাধারণত আপনার কাছ থেকে পণ্য গ্রহণের ৫-৭ কার্যদিবসের মধ্যে আপনার অর্থ ফেরত সম্পর্কে আপনাকে অবহিত করব। আমরা সাধারণত আপনার জন্য যত তাড়াতাড়ি সম্ভব টাকা ফেরত প্রμিয়া করব এবং যে কোনো ক্ষেত্রে, সর্বোচ্চ ১৪ দিনের মধ্যে আমরা আপনাকে ই-মেইলের মাধ্যমে নিশ্চিত করবো যে আপনি ফেরত পাইতে অধিকারী।
২. নীচের শর্তাবলী সাপেক্ষে, যদি আপনি বিশ্বাস করেন যে আপনি আমাদের কাছ থেকে অর্ডার করা একটি পণ্য ত্রুটিপূর্ণ পেয়েছেন, তবে আপনি আমাদের ওয়েবসাইটের মাধ্যমে অথবা ইমেলের মাধ্যমে অথবা গ্রাহক কল সেন্টারে টেলিফোন করে যোগাযোগ করুন (বিস্তারিত এখানে পাওয়া যাবে: আমাদের সাথে যোগাযোগ করুন)। আমরা আপনাকে সঠিক পদক্ষেপ নেওয়ার পরামর্শ দেব। ডেলিভারি নেওয়ার আগে আমরা সবসময় আমাদের ডেলিভারি ব্যক্তির সামনে পণ্য চেক করি এবং যদি পণ্যটির কোন সমস্যা থাকে তাৎক্ষণিকভাবে আমাদের গ্রাহক সেবার সাথে যোগাযোগ করুন।